Edit1 - Introduction
The best way to ensure that transferring takes place in InphoniteVoice is to use our Conference Transfer feature. With this feature, you reserve one of your lines/channels specifically for the transfer. When the transfer takes place, a second line is opened and connected to the target phone number. Then the two lines are merged.
One of the greatest benefits of this configuration is that transferring is available even when the line does not have call forwarding service available.
Edit2 - More Information
To configure InphoniteVoice for conference transferring, you would do the following:
- Launch the admin tool and goto the Interface Service node.
- In the Pika General section, change the Transfer Method to 'Conference'.
- Then, at the top, in the General section, click the ... button in the Channels field and highlight a channel on the left. Set the Call Direction field to 'TransferOrConference', and click OK.
- Go to the Servers node in the tree and restart the Interface Service.
Conference transferring is now enabled.
Edit3 - Applies To
InphoniteVoice 2010
Edit4 - Support
If you are unable to find answers to your question, our Technical Support Department offers per-incident support and annual maintenance contracts.
- OPEN A SUPPORT CASE -All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support will be placed at the head of the queue and attended to by the next available Support Technician.
PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".For more tips and useful information, be sure to checkout the InphoniteBlog at blog.inphonite.comTopKeywords: calls transferring, transfers, transferred, call sessions, messages