Edit1 - Introduction
InphoniteVoice allows you to create recordings (or Prompts) you can then use in a message. The program also includes functionality which allows you to substitute a prompt/recording in your message for values stored on a Contact or Appointment record. This provides personalized information to the call recipient. For example, if you are making medical appointment reminder calls to patients, you could have your message substitute the name of the provider each patient is seeing, or perhaps the location of the office the patient will go to, for a representative value being stored on the Contact or Appointment record.
Edit2 - More Information
To substitute your personal recordings (or Custom Prompts) in a message, you would utilize both
Data Mappings and
Prompts. Data Mappings allow you to convert data from information stored in
Contact or
Appointment fields. These would most often be custom fields in a Contact or Appointment record. The value of the field in the Contact or Appointment record is then either converted by the Data Mapping you create to text (which will be converted using Text-to-Speech when delivering voice messages) or it is mapped to a Custom Prompt (i.e. recording).
The first step in the substitution process is to create a Custom Prompt. This custom prompt would be the verbal representation of the value stored in the field in the Contact or Appointment record. As an example, if the
Contact Custom Field 1 field represents the provider number, and the provider number for Dr. Brown is '12', you could create a Custom Prompt/recording that simply says "doctor Brown". And you would go on to create Custom Prompts for each of your providers. (For help creating Custom Prompts, you can click the
Prompts node on the tree and click
Help, and choose either the "Uploading a Prompt" or "Recording via Telephone" section.)
Once your Custom Prompt has been recorded, you can then create the Data Mapping. To do this, you would click the
Data Mappings node on the tree on the left, and then
New Mapping on the toolbar at the top. And a window like this displays:
After naming your mapping, and entering a description if desired, you click the
New Data Mapping button in the middle of the window, and a smaller window like this displays:
NOTE: The name of your mapping should be general. The 'Data Mapping Name', for example, could be 'Providers'. It would not be 'Dr Brown'. In other words, there is one mapping that will account for all of your providers, instead of a mapping for each.
Here, you would change the
Conversion Type field to 'Custom Prompt', and enter the value to be substituted in the
Convert from (source) field. Using the example provided above, you might enter '12', representing Dr. Brown, as shown:
You would then click the [...] button on the right of the
Convert to (target) field to select your prompt. A window displaying your prompts will appear:
Simply highlight and select the prompt to be substituted for a value of '12' — in this case, the "Dr Brown" prompt — and save your mapping.
With this in place, you can now click the
New Data Mapping button on the middle toolbar and add maps to the other Custom Prompts you have created for your other Providers. (For example, you can add '7' for the 'Doctor Jones' prompt, and '9' for the 'Doctor Smith' prompt, etc.) Once all have been added in this way, your Data Mapping is complete.
The final step is to modify or create your message to include the substitution. To do this, you would simply add a
Variable object to your message in the
Message Builder, selecting the specific field containing the data to be substituted. When dragging the Variable object to your message canvas, you would check the 'Is Data Mapped?' box on the window that displays, as shown:
You can now click the [...] button in the lower right and select your
Providers mapping to tell InphoniteVoice what to substitute the value in that particular field with (i.e. the prompts specified in the mapping), completing the substitution.
Edit3 - Applies To
InphoniteVoice 2010
Edit4 - Support
If you are unable to find answers to your question, our Technical Support Department offers per-incident support and annual maintenance contracts.
- OPEN A SUPPORT CASE -All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support will be placed at the head of the queue and attended to by the next available Support Technician.
PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".For more tips and useful information, be sure to checkout the InphoniteBlog at blog.inphonite.comTopKeywords: custom prompts, data mappings, providers, doctors, locations, appointment types, codes, messages, variables, mapped