Edit1 - Introduction
Some may have the perception that using an automated appointment reminder system such as InphoniteVoice can violate HIPAA regulations as regards patient privacy. This is not the case. In fact, InphoniteVoice, ReminderPro, and LabRetriever can help you maintain your HIPAA compliance.
Edit2 - More Information
Under HIPAA, health care providers may communicate with patients regarding their health care. Providers may communicate with patients via mail or telephone, or in some other manner. Providers may also leave messages for patients on their answering machines. As with any patient communication, providers should take steps to protect an individual's privacy. These steps may include limiting the information disclosed in messages left on answering machines or with other persons who may answer the phone at a patient's home.
Further, providers may disclose limited information to family members, friends, or other persons regarding a patient's care, even when the individual is not present. Providers are advised to use their professional judgment to ensure that these communications are in the best interest of the patient. For example, providers may choose to include only basic information necessary to confirm an appointment. If a patient requests that the provider communicate with him/her by alternative means, the provider must comply with such a request, if reasonable.
InphoniteVoice and ReminderPro assist providers with such compliance by including a separate
Do Not Call database that automatically blocks calls to those individuals who desire alternate means of communication. And LabRetriever (our confidential lab results hotline software) assists with HIPAA compliance by providing patients with confidential 24-hour access to lab test results and important follow-up information by phone.
To learn more about HIPAA, please visit
The United States Department of Health & Human Services web site at
http://www.hhs.gov/ocr/hipaa.
Edit3 - Applies To
All Products, All Versions
Edit4 - Support
If you continue to experience the problem after trying this suggestion, or if you have further questions, you may enter a case for our Technical Support Department directly visiting
http://www.inphonite.com/support. Technical Support is available between the hours of 9:00am and 6:00pm Eastern Time, Monday through Friday.
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