Edit1 - Introduction
At the end of a reminder session, a report is generated that details the results of the session. Each attempt is categorized with a result — or
status — identifying what happened during the attempt.
Edit2 - More Information
This table lists the result types that can be received from sending messages. Results can be generated from both system events or from user actions. The possible statuses detailed on the report are as follows:
| Result Value |
System |
Description |
| Confirmed |
No |
Used to indicate that the message was delivered and action was taken to confirm. |
| Cancelled |
No |
Used to indicate that the message was delivered and action was taken to cancel. |
| Wrong Person Reached |
No |
Used to indicate that the message was delivered but it was delivered to the wrong person. |
| Requested Do Not Call |
No |
Used to indicate that the message was delivered but the recipient does not wish to receive further messages. |
| Left Message on Answering Machine |
Yes |
Used to indicate that the message was delivered to an answering machine. |
| Other Error Encountered |
Yes |
Set by the system when an unknown error was encountered. |
| Unknown Result |
No |
Default response when no result was recorded for a message. |
| Custom Result |
Yes |
Allows the user to set a custom result to any text value. |
| Invalid Phone Number |
No |
Phone number that the system attempted to dial contains an invalid number of digits. |
| Invalid Email Address |
Yes |
The email address for the contact does not have a valid email format. |
| Message Configured |
Yes |
Rule specified that a message should be delivered via the specified method but the method specified does not have a message set. |
| Message Delivered |
Yes |
Message is being delivered via email but the email address appears invalid. A recipient was contacted but no other action was taken. For voice calls, this status indicates that the voice message was delivered to a live person, but no response was received. |
| Busy or No Answer |
Yes |
Phone number was busy or never answered. |
| Insufficient Credits |
Yes |
The account attempting to send the message has an invalid number of credits. |
| SIT Tone Detected |
Yes |
The system detected SIT tones. |
| Silence Detected |
Yes |
The system detected silence. |
| Fax Machine Detected |
Yes |
The system detected a fax machine. |
| No Ringback |
Yes |
Used to indicate that no dial tone was detected. |
| Reset |
Yes |
Indicates the the phone switch was reset. |
Edit3 - Applies To
InphoniteVoice 2010
InphoniteVoice 2010 R2
Edit4 - Support
If you are unable to find answers to your question, our Technical Support Department offers per-incident support and annual maintenance contracts.
- OPEN A SUPPORT CASE -All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support will be placed at the head of the queue and attended to by the next available Support Technician.
PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".For more tips and useful information, be sure to checkout the InphoniteBlog at blog.inphonite.comTopKeywords: calling sessions, reports, autoreport, auto-report, automatic, descriptions, definitions, glossary