Edit1 - Introduction
InphoniteVoice includes the ability to perform a test call to a number of your choosing, giving you the ability to either test your phone lines, or listen to messages you have created straight through, as the call recipient would hear them.
This article discusses how to make such a call.
Edit2 - More Information
The first thing you need to do to make test calls from InphoniteVoice is make sure the
Test Contact record has the phone number(s) you wish to call. To do this, you would:
- Open the InphoniteVoice Client and login with your username and password.
- On the left, click the Configuration section and choose 'Test Contact' node above.
- Enter the phone number(s) desired in one of the phone number fields provided on the right.
- Click Save.
Once the changes are saved, click the
Message Builder section on the left, choose 'Voice Messages', and click on the message you would like to hear. The message canvas will now open, showing the details of the message chosen.
At the top of the window, drop down the list of phone numbers and select the proper phone number to send the call to. Note that the 'mode' of contact is specified for each of the numbers (e.g. Voice, Text, etc.), so for 'Voice' calls, be sure to choose a number labelled as such. This list is populated from the numbers entered on the Test Contact record.
The list may look something like this:
After selecting the phone number to call, simply click
Save and Test. InphoniteVoice will attempt to send the call to the number selected within the next two minutes.
TIP: You may wish to launch the InphoniteVoice Admin interface when doing test calls. Using the
Interface Channel Status tool from the
Tools menu will allow you to see the progress of the call and see basic activity on your phone lines while it is being made.
Edit3 - Applies To
InphoniteVoice 2010 R2
Edit4 - Support
If you are unable to find answers to your question, our Technical Support Department offers per-incident support and annual maintenance contracts.
- OPEN A SUPPORT CASE -All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support will be placed at the head of the queue and attended to by the next available Support Technician.
PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".For more tips and useful information, be sure to checkout the InphoniteBlog at blog.inphonite.comTopKeywords: voice calls, phone calling, test, lines, messages