Edit1 - Introduction
When attempting to send a test
written message by opening the message, choosing your email address or mobile number at the top, and clicking
Save & Test, you might find that the message is not delivered. Further, you will not see any activity in the Interface Monitor in the InphoniteVoice Admin Client, nor any errors in the Messaging or Interface service logs. It will seem as though the test message simply disappeared.
Edit2 - More Information
This normally happens when the
Test Contact record does not have an appointment. For a message to be delivered, information pertaining to an appointment must be available in most cases, so an appointment of some kind must be present. So the solution for this problem is to add an appointment to your test contact.
To do this, go to
Configuration > Test Contact and click the "Appointments" tab at the bottom of the window. Then simply click
New Appointment on the toolbar to enter the details.
NOTE: The date and other details of the appointment are of no consequence. An appointment simply needs to be present.After adding the appointment, try your test again. You should receive your test this time.
Edit3 - Applies To
InphoniteVoice 2010 R2
Edit4 - Support
If you are unable to find answers to your question, our Technical Support Department offers per-incident support and annual maintenance contracts.
- OPEN A SUPPORT CASE -All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support will be placed at the head of the queue and attended to by the next available Support Technician.
PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".For more tips and useful information, be sure to check out the Inphonite Blog at blog.inphonite.comTopKeywords: texts messaging, SMS, email, undelivered, problem, not sent