Edit1 - Introduction
InphoniteVoice includes functionality which allows you to "chain" rules. Rules are used to set the guidelines for a contact session, and chaining rules means that you can execute one rule followed immediately by another.
When using chaining, the subsequent rule does not contact the entire list of contacts again, but only those for whom a live person or answering device was not detected.
For example, if you wish to make three attempts to contact a list of people by phone first, and then send an email to those who were not contacted, you could use rule chaining. The first rule would handle the phone attempts, and the subsequent rule would handle the email.
InphoniteVoice allows for a maximum of ten (10) chained rules.
Edit2 - More Information
To setup outbound rule chaining you would first create the initial rule you wish to use. At the bottom of the page displayed when creating or editing a rule, in the
Notification Plan section, you will see a field labelled "Next Outbound Rule: (executed if the current rule's retry limit is exceeded)", as shown:
Simply click the [...] button to select the subsequent rule to be executed. After the initial rule executes on queued calls, the second rule will execute against remaining calls that did not connect to a live person or answering device.
About Auto-Retry
Notice that the subsequent rule is only executed when the "retry limit" has been exceeded. The retry limit may be set in the InphoniteVoice Admin Tool, under
Interface Service. In the
General section, change the "Retry Count" to the desired number.
In addition, the rule itself must have the "Is auto-retry enabled?" checkbox checked in order for the program to retry calls that did not connect with a live person or an answering device. If this box is not checked, each call will be attempted only once.
Edit3 - Applies To
InphoniteVoice 2010
Edit4 - Support
If you are unable to find answers to your question, our Technical Support Department offers per-incident support and annual maintenance contracts.
- OPEN A SUPPORT CASE -All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support will be placed at the head of the queue and attended to by the next available Support Technician.
PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".For more tips and useful information, be sure to checkout the InphoniteBlog at blog.inphonite.comTopKeywords: outbound rules, chains, chaining, configuration, calling sessions