Edit1 - Introduction
There are a few options for allowing call recipients to be transferred to another number. However, it is important to know that the lines being used by InphoniteVoice should have call forwarding service on them in order to allow transferring.
InphoniteVoice includes functionality that allows calls to be transferred to another number. For example, you could create a message that allows your customers to press a key to be transferred to your office receptionist to, say, reschedule their appointment. This feature adds flexibility and power to your messages.
Normally the transfer portion of a message is handled during the "response" portion of the message. This is the part of the message that prompts the call recipient to "Press 1 to confirm your appointment, or press 2 to replay this message."
This article discusses how to incorporate a transfer function in your messages.
Edit2 - More Information
To add transferring to a message, start by clicking the
Message Maker node on the tree within InphoniteVoice. On the right side of the window you will see the
Telephony Toolbox, containing a
Transfer item at the bottom, as shown:
To add transferring functionality to your message, simply click the Transfer item in the toolbox and drag it onto your message canvas at the desired place. (You can always re-order the objects on the canvas as desired.) When you release the mouse, a window such as this appears:
Simply type in the phone number to transfer to, and click OK. Please note that the number needs to be a direct line. That is, InphoniteVoice cannot dial a number and then enter an extension to connect to. Your main office number or a direct number to an extension would be suitable.
Normally, transfer capability is used in a message in conjunction with a
Response item. A Response item receives key input from the call recipient and processes the response. For example, in the Response object you would specify what the various numbers on the keypad do. For more assistance on using Responses in your messages, please see the InphoniteVoice online help pages.
ALTERNATE METHOD
Another option would be to transfer the call to a phone number contained in a custom field. InphoniteVoice includes five separate custom fields (numbered 1 through 5) for every contact you have in the system. You can enter in a phone number to transfer the call to in one of those fields instead of using a static number that everyone would be transferred to (as in the example above).
This alternate method could be useful if you have several locations, and wish the individual receiving the call to be transferred to the receptionist at the pertinent office. Of course, that phone number would need to be either manually entered on each contact individually, or assigned during the import process.
To use a phone number contained in a custom field for transferring, you would add the object in the same way. When the transfer dialog window appears, you would check the "Use custom field?" box, and choose the field desired, as shown:
Transferring is now enabled on your message.
Edit3 - Applies To
InphoniteVoice 2010
Edit4 - Support
If you are unable to find answers to your question, our Technical Support Department offers per-incident support and annual maintenance contracts.
- OPEN A SUPPORT CASE -All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support will be placed at the head of the queue and attended to by the next available Support Technician.
PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".For more tips and useful information, be sure to checkout the InphoniteBlog at blog.inphonite.comTopKeywords: message maker, messages, call transfers, transferring