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1 - Introduction

InphoniteVoice supports both analog and VoIP (i.e. Voice-Over-Internet-Protocol) telephone connections. To assist you with setting up VoIP connectivity for use with InphoniteVoice, we have compiled these specifications for your reference.

NOTE: Please understand that Inphonite Technical Support Engineers cannot support VoIP systems. If you wish to use a VoIP connection with InphoniteVoice, connectivity and troubleshooting of problems related to your VoIP system would fall upon you or the vendor.


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2 - More Information


Requirements
These are InphoniteVoice's requirements for integrating with a VoIP system:

  • Operating Systems Supported: Windows XP and Windows Server 2003
  • Memory: At least 2GB RAM for 1-11 channels (4GB+ for 12 or more channels)
  • The computer must have network and internet access
  • The Windows account used to login to the computer must have local administrative rights to the computer
  • The account must be allowed network access to the SIP server
  • Port 5060 must not be blocked by a firewall
  • The machine must have static IP address
  • PBX with VoIP Support or a VoIP Gateway


Information Needed for InphoniteVoice/VoIP Configuration
These items are required for configuration of InphoniteVoice to use your VoIP system.

  • IP address of VOIP Gateway
  • SIP proxy IP address (if authentication needed)
  • SIP proxy port (if authentication needed)
  • User agent name and password for the gateway (if authentication needed)


VoIP System Configuration
Configuration of the VoIP System is assumed by the user. However, here are some details to consider:

  • Generally, the system is to be configured as it would be for a softphone
  • May be set up as a trunk or device (preference to trunk)
  • Transferring ability, DTMF tone detection, conferencing, channel availability, etc., should be configured as needed


System Compatibility
The telephony engine used by InphoniteVoice is produced by PIKA Technologies. While any SIP provider may work properly with InphoniteVoice, PIKA's engine has been certified to work with these SIP providers:

  • Level 3
  • Verizon
  • VoiceEclipse
  • Broadsoft
  • Sylantro
  • Qwest
  • GlobalIP

NOTE: At this time, PIKA's VoIP engine has known compatibility issues with Nortel SIP systems. These issues preclude any use of a Nortel system with InphoniteVoice. A fix for these compatibility issues is expected later this year. Analog connectivity is, of course, available.

PIKA's VoIP/HMP engine uses either G729 or G711 compression. The bandwidth for 20 lines making calls using G729 would be 0.5MB and for G711 it would be 2MB. Our VoIP system acts like a standard phone per line, so 20 lines would act like 20 phones.

For further information on the telephony engine used by InphoniteVoice, feel free to visit these pages on PIKA's corporate website:

G711 information: http://www.pikatechnologies.com/english/View.asp?mp=440&x=838

G726 information: http://www.pikatechnologies.com/english/View.asp?mp=440&x=851

HMP information: http://www.pikatechnologies.com/english/View.asp?x=923&id=707

VoIP information: http://www.pikatechnologies.com/english/View.asp?x=825


Verifying Connectivity
InphoniteVoice connects to your VoIP system in the same way a softphone would connect. Therefore, to verify proper configuration of the channels we recommend downloading and installing a softphone and attempting to make calls from the computer on which InphoniteVoice will reside. For suggestions and more information about this, please review this article:

Testing Your VOIP Connection with X-Lite


ITSPs to Consider
An ITSP (i.e. Internet Telephony Service Provider) is a vendor providing VoIP services via the internet. This, of course, is unnecessary if you have your own internal VoIP system in place. Some vendors to consider are:


Inphonite has no corporate relationship with any ITSP, so please look into any service provider thoroughly to ensure they meet your needs and the needs of InphoniteVoice. Please be aware that, for most if not all ITSPs, you will either need to have a router that is SIP-aware or the IP address for the InphoniteVoice server will need to be made public. The vendor providing the service can provide you more information as to their requirements.

For further information on choosing an ITSP, please see this article on our corporate blog.


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3 - Applies To

InphoniteVoice 2010 R2


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4 - Support

If you are unable to find answers to your question, our Technical Support Department offers per-incident support and annual maintenance contracts.

- OPEN A SUPPORT CASE -

All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support will be placed at the head of the queue and attended to by the next available Support Technician.

PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".

For more tips and useful information, be sure to check out the Inphonite Blog at blog.inphonite.com

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Keywords: voip, sip, hmp, telephony, configuration, system requirements

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