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Welcome to the Inphonite Wiki Knowledgebase!

The Inphonite Wiki is a knowledgebase that has been setup to provide current and relevant information for our users and partners. Here you should be able to find answers to many of the questions you may have, and solutions to problems you may be experiencing.

For help using this Wiki Knowledgebase, please read the following articles:

• How to Use the Inphonite Wiki
  
• Tips for Searching
  

To begin, type your search phrase in the Quick Search field on the left, or review our Featured Knowledge Base Articles below.



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FEATURED KNOWLEDGEBASE ARTICLES

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Features Articles for InphoniteVoice

1. How to import any delimited file with InphoniteVoice
   
2. Glossary of Report Statuses
   
3. Configuring InphoniteVoice for Conference Transfer
4. Installing and Testing Microsoft Office Live Meeting
   
5. Configuring InphoniteVoice to use IIS rather than Cassini
   
6. Pika Board Settings for InphoniteVoice
   
7. Linkbacks for SMS Reminders
   
8. Creating Email Appointment Reminder Linkbacks
   
9. Data Mappings and Custom Prompts
   
10. Using the Message Text Tool: The HTML Editor
    

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Features Articles for ReminderPro

1. Before You Contact Support
   
2. ReminderPro Online Training Videos (NEW!)
   
3. Installing and Testing Microsoft Office Live Meeting
   
4. Callfile Error: Possible data corruption
   
5. Glossary of Report Statuses
   
6. Setting Up the Metro Calling Table
   
7. How to Use "Number of Days to Call"
   
8. Import File Specifications
   
9. Unauthorized Installation Error
   
10. Routine System Maintenance
    

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Features Articles for LabRetriever

1. Maintaining HIPAA compliance with ReminderPro and LabRetriever
   
2. Using Windows Remote Desktop
   
   
   

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Contacting Technical Support

If you are unable to find answers to your question, our Technical Support Department offers per-incident support and annual maintenance contracts.

- OPEN A SUPPORT CASE -

All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support will be placed at the head of the queue and attended to by the next available Support Technician.

PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".

For more tips and useful information, be sure to checkout the InphoniteBlog at blog.inphonite.com

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